The Power of the First Phone Call: Factors Influencing Patients' Likeliness to Return to a Medical Practice

Fill out the form below to receive your free whitepaper.


say they are not likely to return for care based on their initial call.

While healthcare organizations are good at measuring patient satisfaction, until now, there has been no research on how phone encounters effect the patient experience. This paper analyses nearly 2,000 calls to medical facilities to learn what factors influence whether a caller would choose to call back for future services. A startling 35% of callers say they are unlikely to call back. This paper analyses why they would or would not return.

4 Areas Examined





Appointment Access

Baird Group, 426 McMillen Street, Suite 2, Fort Atkinson, WI 53538

Toll Free: (866)-686-7672 | | Terms and Conditions